If you’ve ever had a question about home, life, or car insurance, you might have turned to an internet search to resolve the issue. Every state has different laws and regulations regarding insurance. 

The department of insurance in your state could be an invaluable tool for you. If you’re thinking of switching insurance policies or companies, buying a policy, or simply need answers regarding your insurance plan, consider reaching out for solutions or advice from your state’s insurance department.

What Is It?

A department of insurance serves to help people who might have questions about insurance. Since insurance is regulated and controlled at a state-by-state level, each state (as well as the District of Columbia) has its own department of insurance with its own unique practices. These departments of insurance are regulatory agencies, which serve to protect the consumers and enforce the state's’ insurance laws. Just a handful of the purposes of your state’s department of insurance include providing licenses to insurance companies and agents, assessing the practices of insurance companies, managing insurance policies and their corresponding rates, and educating the public about insurance operations.

How It Can Help

Other than contacting your insurance agent directly, your state’s department of insurance is the next best option. Whether you search for your answer on their website or call them directly, you should have any of your questions or concerns resolved. What are some of the most common issues your department of insurance can solve for you?

Insurance company information: Your state’s department of insurance can help you choose the right insurance company. They may show estimated rates for your ZIP code, and might have company complaint data. This data may be a contributing factor in deciding which insurance company you want to use, as viewing companies’ complaints may guide you to certain companies and steer you away from others.

Complaints: The department of insurance is your source for filing complaints against your insurance company. Whether you had a bad experience with an agent or a company as a whole, your state’s department of insurance is in charge of investigating these complaints.

Understand insurance in your state: If you’ve never had insurance before or are considering buying an additional form of insurance, the department of insurance can help you understand your insurance policies. Using your insurance department’s online resources or simply calling the helpline will help you learn about the ins and outs of insurance, no matter how basic or complex your question is.

Check the licensing status of an insurance agent or insurance company: Your insurance department likely has a lookup tool.

As a taxpayer, you fund your state’s department of insurance. The state expects its taxpayers to utilize this resource if they are a current or prospective insurance consumer. Don’t hesitate to go to your department of insurance’s website or call the customer support line directly if you have any questions or concerns regarding your insurance policy. If you feel that your insurance department is not meeting your needs, you also have the right to request these services. You’re paying for this resource, so why not use it?