MetLife recently established a new company, Brighthouse Financial, to sell individual life insurance and annuities. Brighthouse Financial is an independent company that is not part of MetLife. Some existing MetLife customers will have their policies moved to Brighthouse Financial and others will stay with MetLife.
MetLife's life insurance sales are now done only through workplaces.
MetLife life insurance satisfaction ratings
|Overall rating||Price satisfaction||Customer service satisfaction|
Would you choose MetLife again for life insurance?
|Note that MetLife is no longer selling individual life insurance.|
Complaints against life insurance companies
Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners (NAIC) collects complaint data and produces a complaint ratio. The ratio shows the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.
The complaint ratio for Metropolitan Life Insurance Co. is lower (better) than the industry median.
MetLife contact information:
200 Park Avenue
New York, NY 10166
MetLife life insurance customer service: (800) 638-5000
Methodology for ratings
For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of Metropolitan Life Insurance Co. in March 2018. The survey was not open to the public on EverQuote.com.
Posted May 22, 2018