MetLife Insurance Reviews

About MetLife

MetLife recently established a new company, Brighthouse Financial, to sell individual life insurance and annuities. Brighthouse Financial is an independent company that is not part of MetLife. Some existing MetLife customers will have their policies moved to Brighthouse Financial and others will stay with MetLife.

MetLife's life insurance sales are now done only through workplaces.

MetLife life insurance satisfaction ratings

Overall ratingPrice satisfaction Customer service satisfaction
4.5 stars 4 stars 4 stars

Would you choose MetLife again for life insurance?

Yes Maybe No
70% 27% 3%
Note that MetLife is no longer selling individual life insurance.
See more ratings: Best life insurance companies

Complaints against life insurance companies

Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners (NAIC) collects complaint data and produces a complaint ratio. The ratio shows the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.

The complaint ratio for Metropolitan Life Insurance Co. is lower (better) than the industry median.

Life insurance complaints

MetLife contact information:

200 Park Avenue
New York, NY 10166
MetLife life insurance customer service: (800) 638-5000

Methodology for ratings

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of Metropolitan Life Insurance Co. in March 2018. The survey was not open to the public on

Posted May 22, 2018