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About State Farm
State Farm is the largest auto insurer in the country. Over half of its business (65%) is private passenger auto insurance, according to S&P Global Market Intelligence. Homeowners/farmowners insurance makes up about 26% of business.
State Farm Insurance customer satisfaction ratings for auto insurance
|Overall rating||Price satisfaction||Customer service satisfaction|
Would you choose State Farm again for auto insurance?
Ratings for more auto insurers: Best car insurance companies
Car insurance price comparison
Here's a look at how car insurance premiums compare among State Farm and the other largest auto insurers in the country.
|Company||Monthly premium paid|
|Source: Premiums reported by EverQuote users, based on policies with bodily injury liability coverage of 100/300. Rates are based on single vehicles with one driver who has a good driving record with no violations. Premiums for sedans, coupes and hatchbacks were averaged. Premiums are based on expenditures reported between Jan. 1, 2016, and April 1, 2018. Your own rates will be different.|
Consumer complaints against State Farm
Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The ratio is meant to show the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.
State Farm's complaint ratio is better than the industry median for auto and home insurance.
Companies within State Farm
Many insurance companies have several subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. State Farm's subsidiaries include:
- State Farm County Mutual Insurance Co. of Texas
- State Farm Fire and Casualty Co.
- State Farm General Insurance Co.
- State Farm Indemnity Co.
- State Farm Lloyds
- State Farm Mutual Automobile Insurance Co.
- State Farm Florida Insurance Co.
- State Farm Guaranty Insurance Co.
- Oglesby Reinsurance Co.
- HiRoad Assurance Co.
Source: S&P Global Market Intelligence
State Farm contact information
One State Farm Plaza
Bloomington, IL 61710
Questions: 800-STATE-FARM (800-782-8332)
Auto and home insurance claims: 800-SF-CLAIM (800-732-5246)
For star ratings and percentage of customers who would choose the company again, EverQuote commissioned a survey of 150 current customers of State Farm in March 2018. The survey was not open to the public on EverQuote.com.
Posted May 18, 2018