State Farm Insurance Reviews 2018

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About State Farm

State Farm is the largest auto insurer in the country. Over half of its business (65%) is private passenger auto insurance, according to S&P Global Market Intelligence. Homeowners/farmowners insurance makes up about 26% of business.

State Farm Insurance customer satisfaction ratings for auto insurance

Overall ratingPrice satisfaction Customer service satisfaction
4.5 stars 4 stars 4.5 stars

Would you choose State Farm again for auto insurance?

Yes Maybe No
56% 39% 5%

Ratings for more auto insurers: Best car insurance companies

Car insurance price comparison

Here's a look at how car insurance premiums compare among State Farm and the other largest auto insurers in the country.

Company Monthly premium paid
American Family $115
Travelers $123
State Farm $126
Farmers $131
Nationwide $135
USAA $135
Allstate $136
GEICO $136
Liberty Mutual $144
Progressive $149
Source: Premiums reported by EverQuote users, based on policies with bodily injury liability coverage of 100/300. Rates are based on single vehicles with one driver who has a good driving record with no violations. Premiums for sedans, coupes and hatchbacks were averaged. Premiums are based on expenditures reported between Jan. 1, 2016, and April 1, 2018. Your own rates will be different.

Consumer complaints against State Farm

Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The ratio is meant to show the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.

State Farm's complaint ratio is better than the industry median for auto and home insurance.

State Farm insurance complaints

State Farm customer satisfaction ratings for home insurance

Overall ratingPrice satisfaction Customer service satisfaction
4.5 stars 4 stars 4.5 stars

Would you choose State Farm again for home insurance?

Yes Maybe No
62% 31% 7%

Companies within State Farm

Many insurance companies have several subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. State Farm's subsidiaries include:

  • State Farm County Mutual Insurance Co. of Texas
  • State Farm Fire and Casualty Co.
  • State Farm General Insurance Co.
  • State Farm Indemnity Co.
  • State Farm Lloyds
  • State Farm Mutual Automobile Insurance Co.
  • State Farm Florida Insurance Co.
  • State Farm Guaranty Insurance Co.
  • Oglesby Reinsurance Co.
  • HiRoad Assurance Co.

Source: S&P Global Market Intelligence

Insurance available from State Farm

State Farm contact information

One State Farm Plaza
Bloomington, IL 61710
Questions: 800-STATE-FARM (800-782-8332)
Auto and home insurance claims: 800-SF-CLAIM (800-732-5246)


For star ratings and percentage of customers who would choose the company again, EverQuote commissioned a survey of 150 current customers of State Farm in March 2018. The survey was not open to the public on

Updated July 11, 2018

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