Universal Insurance Review 2019

About Universal Insurance

Universal Property and Casualty Insurance Co. sells mainly homeowners insurance in Florida. It offers home, renters, condo and landlord insurance in 17 states.

Universal home insurance customer satisfaction ratings

We asked Universal home insurance customers to score the company on a few measures. Here are their ratings.

Overall satisfaction: 4 stars

4 stars

Price satisfaction: 4 stars

4 stars

Customer service satisfaction: 4 stars

4 stars

See more company ratings in our best home insurance companies survey.

Would you choose Universal Insurance again?

As another measure of satisfaction, we asked Universal home insurance customers if they would choose the company again. Two-thirds of customers said yes.

Would you choose Universal home insurance again?

Complaints about Universal home insurance

Complaints against Universal are higher than the industry median.

Each state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The number is meant to show the number of complaints relative to a company's size of business.

Universal home insurance complaints

Universal Insurance contact information

Headquarters:
1110 West Commercial Boulevard
Suite 300
Fort Lauderdale, FL 33309
website
Customer service: 800-425-9113
Claims: 800-470-0599

Methodology

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of Universal in January 2019. The survey was not open to the public on EverQuote.com. 

Updated March 18, 2019

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