Most people are looking for a good price when shopping for home insurance. But customer satisfaction is also valuable information when choosing an insurer.

We surveyed current customers of 15 large homeowners insurance companies about shopping for homeowners insurance and their ratings for satisfaction. We also asked customers whether they would choose the same home insurance company again.

Overall satisfaction rankings

Rank Company Overall satisfaction Would you choose the same company again?
1 Auto-Owners Insurance 5 stars Yes: 94% Maybe: 4% No: 2%
2 Travelers 5 stars Yes: 73% Maybe: 25% No: 1%
3 Allstate 4.5 stars Yes: 65% Maybe: 29% No: 6%
4 American Family 4.5 stars Yes: 90% Maybe: 6% No: 4%
5 Amica 4.5 stars Yes: 94% Maybe: 3% No: 3%
6 Chubb 4.5 stars Yes: 93% Maybe: 5% No: 2%
7 Farmers Insurance 4.5 stars Yes: 67% Maybe: 29% No: 4%
8 State Farm 4.5 stars Yes: 62% Maybe: 31% No: 7%
9 USAA 4.5 stars Yes: 91% Maybe: 7% No: 3%
10 Erie Insurance 4 stars Yes: 83% Maybe: 16% No: 1%
11 Nationwide 4 stars Yes: 65% Maybe: 29% No: 7%
12 Universal Property & Casualty 4 stars Yes: 87% Maybe: 10% No: 3%
13 AIG Property Casualty 3.5 stars Yes: 95% Maybe: 3% No: 2%
14 Liberty Mutual 3.5 stars Yes: 67% Maybe: 29% No: 4%
15 Safeco 3 stars Yes: 71% Maybe: 26% No: 3%
Source: EverQuote, based on a survey of 2,251 current customers of the companies in March 2018.

USAA is open only to active and former military, their eligible family members, and cadets and midshipmen.

Most likely to be chosen again

Among the companies included in the survey, these had the highest percentage of current customers who said they would choose the same homeowners insurance company again.

Company I would choose them again
AIG Property Casualty 95%
Amica 94%
Auto-Owners Insurance 94%
Chubb 93%

Price satisfaction ratings

Auto-Owners Insurance was rated best home insurance company for price satisfaction, with customers giving the company five stars on average.

Company Price satisfaction ratings
Auto-Owners Insurance 5 stars
Allstate 4.5 stars
American Family 4.5 stars
Amica 4.5 stars
Chubb 4.5 stars
Erie Insurance 4.5 stars
Travelers 4.5 stars
Universal Property & Casualty 4.5 stars
USAA 4.5 stars
AIG Property Casualty 4 stars
Farmers Insurance 4 stars
Nationwide 4 stars
State Farm 4 stars
Liberty Mutual 3.5 stars
Safeco 3 stars
Source: EverQuote, based on a March 2018 survey of current customers of each company.

The best way to find a good home insurance rate is to get quotes from multiple companies. Home insurance quotes will vary by company and are typically based on your location, house type, the cost to rebuild, and your own personal factors such as past claims and credit.

   Compare: Home insurance quotes

Customer service satisfaction ratings

Auto-Owners Insurance is the top home insurance company for customer service, with an average of five stars.

Company Customer service satisfaction ratings
Auto-Owners Insurance 5 stars
Allstate 4.5 stars
American Family 4.5 stars
Amica 4.5 stars
Chubb 4.5 stars
Farmers Insurance 4.5 stars
Nationwide 4.5 stars
State Farm 4.5 stars
Travelers 4.5 stars
Universal Property & Casualty 4.5 stars
USAA 4.5 stars
Erie Insurance 4 stars
AIG Property Casualty 3.5 stars
Liberty Mutual 3.5 stars
Safeco 3 stars
Source: EverQuote, based on a March 2018 survey of current customers of each company.

Best websites

We asked customers whether they had used their home insurers' websites to get information about either home insurance or their own policies. Among those who had (82% of customers surveyed), Auto-Owners and Travelers received the highest ratings for their websites.

How did you choose your current home insurance company?

We asked home insurance customers what factors they used in choosing a company. Most said price was a factor. (Respondents could choose more than one factor.)


I shopped around for a good price 56%
I wanted a well-known brand name 39%
It was recommended by a friend or family member 27%
I considered ads/commercials 26%
I looked at online customer reviews 26%
I looked at ratings for customer satisfaction 23%
I wanted certain coverage options 21%
It was the company my parents had 10%
None of the above 2%
Source: EverQuote, based on a survey of 2,251 home insurance customers in March 2018. Respondents could choose more than one answer.

Methodology

EverQuote surveyed 2,251 current customers of large homeowners insurance companies in March 2018. The survey was not open to the public on EverQuote.com.