EverDrive FAQ


COMPETITION

My Town/City is wrong on the leaderboards. What should I do?

Sometimes the app gets it wrong on the first day on your town and state. Usually, it will correct itself within the first couple of days.

If after three days it is still wrong, contact customer support through the Help menu and provide us with more information including the best way to contact you if we need further information.

Can I compete with my Friends?

You may invite your friends to use the app through the “invite friends” section of the app. After accepting your invitation, they will be on your “Friends” leaderboard in the “leaderboards” section of the app.

Data

What type of data is collected by EverDrive?

EverDrive™ is a free smartphone application for iOS and Android smartphones developed by Cambridge Mobile Telematics (CMT) which runs in the background and automatically records and scores trips as you drive. Information provided in EverDrive may help you become a safer driver.

Please read the EverDrive Privacy Policy for complete details.

The following data is gathered by EverDrive:

  • Accelerometer
  • Device screen on/off
  • Time of day
  • Vehicle location (GPS)
  • Rotational Movements (Gyroscope Data)
  • Email Address provided at signup

What information does EverDrive provide?

EverDrive provides information on driving habits, driving tips and performance relative to other EverDrivers.

Dashboard - Dashboard is an interactive summary display of Your Score, your Latest Scored Trip, current Leaderboards rank, most recent Achievement earned, and Focus, a measure of the number of consecutive trips without phone usage. Your Score is assessed by combining hard braking, hard acceleration, hard cornering, speeding, and phone use and is calculated out of 100 and is based on the last two weeks of drives.

Trips - Trips displays a list of your most recent scored trips. The date, time of day, trip distance and time duration, and a rating from 1 to 5 stars is provided for each Trip. Clicking on a Trip provides a Trip Summary which includes the city or town traveled, and a Score Breakdown for the trip including Braking, Acceleration, Cornering, Speeding, and Phone Use.

An interactive map of your Trip shows the route traveled. Events that impacted your score are marked on the interactive map. Clicking on the Legend at the bottom of the map provides information on what each icon represents.

EverDrive classifies your mode of transportation for each trip. You can click Label Trips in the upper right of the screen if you would like to indicate that you were a passenger or weren’t driving but traveling by other means, such as bus or train. Labeling trips when you are not the driver helps EverDrive learn your driving habits and classify future trips automatically.

Leaderboards - Leaderboards shows your rank relative to others based on your combined score. You can toggle between Leaderboards for your State, Town, and Friends at the bottom of this screen. There is a special combined leaderboard for the states of New York and Massachusetts.

Invite Friends - You can invite friends to try EverDrive via the contact list you that is affiliated with your smartphone or by typing in an email address Friends who download EverDrive are automatically added to your Friends Leaderboard.

Driving tips - Driving Tips provide advice for safe driving which may help improve your score.

Achievements - Achievements provide you with recognition based on your driving habits.

What does "not driving" indicate?

Some trips are not recorded if they are short or don’t involve much driving. Others may be shown but flagged as “not driving” based on EverDrive classification algorithms. If this classification is inaccurate, you can change this within a Trip Summary by clicking the circular icon showing “Driver”, “Passenger” or other mode of transportation and changing it. You can also click “Label Trips” in the upper right hand screen of Trips, and scroll down to select a trip or trips to be relabeled.

Is my Data continuously collected?

No, it is collected only when there is significant movement that may indicate possible driving. No data is collected the rest of the time. Trip results usually appear a few minutes after a drive has completed.

I'm not driving. Why is EverDrive recording a trip?

EverDrive runs in the background and automatically records and scores trips as you drive. If you have just finished driving in the last few minutes it may still be deciding whether your trip as been completed.

If you know in advance of a trip that you will be a passenger or traveling via bus, airplane or other mode of transportation, you can select Settings/Standby Mode to stop recording.

If you are traveling in a car and someone else is driving, or are traveling by public transit or other means, a trip may be recorded. You can relabel this trip as “Car Passenger” or “Other” by selecting “Label Trips” in the Trips screen or by clicking the round “Driver” icon within a Trip Summary.

In some instances EverDrive may record Data that is not a trip but this Data will be removed if it determines the trip was not in a vehicle.

If you relabel a trip after a trip has been labeled “Driver,” your score may not change. It would be easy for drivers to manipulate scoring if we allowed relabeling to affect scores.

Does the app use my battery?

Yes, EverDrive uses your phone’s battery, but has been carefully designed to use only a modest amount. The effect varies by device. During drives, battery consumption is usually a few percent per hour of driving, but it would be helpful to keep your battery charged during long multi-hour drives. The rest of the time, the battery impact is generally negligible. When the phone's battery level is below 10%, automatic drive detection is turned off and EverDrive will not collect sensor data.

Scoring

How does my driving affect my score?

EverDrive collects and analyzes driving Data and from that Data computes your acceleration, braking, cornering, speeding and phone use. Then it uses that information to create an overall driving score. EverDrive calculates your score out of 100 based on the last two weeks of trips driven.

To maximize your score, drive at or near the posted speed limit, avoid harsh braking, avoid fast acceleration, don't take corners quickly and don't use your phone while driving. Imagine you're holding a cup of hot coffee while driving and you don't want to spill a drop. Most of all, always drive safely.

How can I see more information about a Trip's Score?

From the Trips list screen you can select a trip to view more details. While viewing a trip you can select the "SCORE BREAKDOWN" to see the 5 individual scores. Specific events should also show on the map. You can select the "LEGEND" below the map to see information about the different icons used on the map to signify various events.

Do I need to disable my phone every time I am in the car with someone else driving?

EverDrive has the ability to recognize whether you are the driver, but it must first be trained by you. If you find yourself often as a passenger in the car with the same driver, then should let it record the trip and then when the trip is finished, mark the trip as a passenger ride. After a few trips, EverDrive should get it right automatically. If not someone you are regularly with, than it may be best to put it in standby mode or turn off the GPS or Location Services.

How does the app know whether I’m a driver or passenger?

EverDrive learns about your individual driving style over time. Taking this into account along with contextual signals and recognized commutes, EverDrive may be able to determine whether you were likely the driver or passenger.

How is phone usage calculated?

EverDrive classifies phone use, or distracted driving, based on movement and screen activation. If your screen is unlocked and/or EverDrive determines that the phone is being handled when the car is moving, your score will be impacted. Your score will not be affected if your car is stopped, whether parked or at a red light.

Can I use a BlueTooth headset to make phone calls while driving?

Using a Bluetooth device connected to your phone will not impact your score or be classified as phone use.

How do I understand why my overall score is low?

Start by going to the dashboard (main screen) and tapping on the overall score. This will bring up a window that breaks down your score into the five main components; speeding, harsh acceleration, harsh braking, phone use and cornering. The best score is 100. Look and see which are the lower numbers.

The next step is to examine the trip list for trips over the last two weeks. For any trips that don't show 5 stars, tap on the trip to get to the trip summary page. You can tap on the words "score breakdown" and it will break down the trip into the 5 components. On the map you should also see where you had events that caused the scores to be less than 5 stars. Speeding shows as a red line overlaid on your trip where you flagged as speeding. Phone usage shows as blueish double line overlaid on your trip. Braking, Acceleration and Cornering all show as small bubbles marking where the event happened. You can tap on that for more details.

How do I get a better score if I've already had some harsh braking or speeding events?

Your score is based on the last two weeks of trips. So if your driving improves (fewer events) than your score will improve as the events recede into the past beyond two weeks.

Friends

I invited my friends but I don't see them...

EverDrive is only able to connect friends based on the emails they use when they sign into the app. If you invite your friend using one address and then even if they click the link from that invitation email, but they use a different email address in the app, you will not see them on the friend leaderboard. Find out which email address they used and invite them with that email address.

Installation

Why do I need to accept permission requests?

When you download EverDrive, your phone’s operating system will send you permission requests. Accepting these permission requests allows EverDrive to accurately measure your driving and calculate your score. EverDrive needs permission to access your contacts only to make it easy for you to invite friends in the app.

Do I need to launch EverDrive for each trip so it can collect my driving Data?

No, EverDrive works in the background and will collect Data any time a drive is detected. Please make sure that your device is charged and turned on during trips. If battery life is below 10% EverDrive will stop recording.

Do I need a data plan?

A data plan is needed so EverDrive can collect accurate data. However, EverDrive generally consumes only small amounts of data.

What happens if I downloaded EverDrive but have to change phones?

If you ever have to change phones or reinstall EverDrive, simply enter your email address into the app on the new phone. A PIN code will be sent to the email address you provided during initial registration. You will then need to provide that PIN code to the app on your phone.

Are there any differences between EverDrive on an Android or iOS device?

EverDrive offers the same functionality on devices running either operating systems. They also use the same scoring rules. There are minor user interface and design differences between Android and iOS.

Can I delete my account and all info from EverDrive?

You can delete EverDrive from your phone at any time. You can Deregister the device in Settings. You can re-install EverDrive on the same device or a new device from the App Store or Google Play and use your login name. A pin will be sent to the email address on file.

Data collected by EverDrive will be held in your file for a year. If you would like it to be deleted, send an email request to the support email address.

How does it decide what Town/City I'm from?

The app detects the location from which you start your first drive of the day. After a small number of days it chooses the most common location and sets that as your town/city. If it is wrong after a few days, use the Help screen to send a request to customer support for it to be changed.

How can I change my EverDrive username?

From the menu select the Profile item and the update the field "User Name" and select "save" to change your user name.

What are my responsibilities as an EverDrive user?

As an EverDrive user, you should make sure your smartphone is charged when you’re driving so EverDrive can collect data. If battery life is below 10%, no data will be collected.

Most of the time, EverDrive will automatically detect if you’re the driver or a passenger of a car by analyzing your trip. However, if you weren’t driving and the application did not detect it, simply label the trip in EverDrive.

Finally, drive safely and calmly to maximize you score

Can I turn EverDrive off?

EverDrive runs in the background and automatically records and scores trips as you drive. If you know in advance of a trip that you will be a passenger or traveling via bus, airplane or other mode of transportation, you can select Settings/Standby Mode to stop recording.

If you are traveling in a car and someone else is driving, or are traveling by public transit or other means, a trip may be recorded. You can relabel this trip as “Car Passenger” or “Other” by selecting “Label Trips” in the Trips screen or by clicking the round “Driver” icon within a Trip Summary.

Privacy

Please read the EverDrive Privacy Policy for complete details.

Does EverQuote or Cambridge Mobile Telematics share my data?

Your personal information and data collected in EverDrive is confidential and will be subject to the terms of the EverDrive Privacy Policy. As a user of EverDrive, your username, driving score and approximate mileage driven will be viewable by other users.

Will you report me for driving badly?

EverDrive is intended to help you improve your driving by providing you with feedback on your driving behavior and by providing driving improvement tips. While we hope everyone is a good driver, EverDrive will not report bad driving.

Be Better Behind the Wheel