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In studies from J.D. Power, CSAA tends to get average or below average ratings. It scored "about average" for overall customer satisfaction in California and for the consumer purchase experience. For claims satisfaction, it came in with "the rest," which is below average in J.D. Power ratings. It was also rated with "the rest" for customer satisfaction in the mid-Atlantic region.
Complaints about CSAA auto insurance are close to, but below, the industry median, according to the National Association of Insurance Commissioners.
CSAA is part of the AAA federation of auto clubs around the country.
CSAA contact information
3055 Oak Road
Walnut Creek, CA 94597
Customer service and claims: (800) 922-8228
Updated Aug. 7, 2019