CSAA Insurance Review

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About CSAA Insurance

AAA is made up a federation of auto clubs around the country. As part of that federation, CSAA provides AAA insurance in Alaska, Arizona, Colorado, Connecticut, Delaware, Maryland, Montana, Nevada, Oklahoma, Oregon, South Dakota, Utah, Virginia, Washington, D.C., and Wyoming. It also serves parts of California, Idaho, Indiana, Kansas, Kentucky, New Jersey, New York, Ohio, Pennsylvania and West Virginia.

CSAA Insurance customer satisfaction ratings for auto insurance

Overall ratingPrice satisfaction Customer service satisfaction
4.5 stars 5 stars 4.5 stars

Would you choose CSAA again for auto insurance?

Yes Maybe No
89% 10% 1%

More ratings: Best car insurance companies

Complaints against CSAA Insurance

Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The number is meant to show the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.

CSAA Insurance complaints

Companies within CSAA Insurance Exchange

  • CSAA Affinity Insurance Co.
  • CSAA General Insurance Co.
  • CSAA Fire & Casualty Insurance Co.
  • CSAA Mid-Atlantic Insurance Co.
  • CSAA Mid-Atlantic Ins Co. of NJ

Source: S&P Global Market Intelligence

CSAA Insurance contact information

Headquarters:
3055 Oak Road
Walnut Creek, CA 94597
website
Customer service and claims: (800) 922-8228

Methodology for ratings

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of CSAA Insurance in March 2018. The survey was not open to the public on EverQuote.com.

Posted May 18, 2018

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