Mercury Insurance Review 2019

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About Mercury Insurance

Mercury sells primarily auto insurance, with most of its business (84%) in California, according to S&P Global Market Intelligence. Mercury's next largest states for business are Florida, Texas and Georgia.

Mercury also offers home, condo, renters, business insurance, commercial auto insurance and more.

In this review:

Auto insurance satisfaction ratings
Price comparison
Auto insurance policy features
Website & app ratings
Auto insurance complaints
Car insurance discounts
Company subsidiaries
Mercury contact information

Mercury auto insurance customer satisfaction ratings

We asked current customers of Mercury to rate the company on several measures. Here's how they scored the company.

Overall satisfaction: 4 stars

4 stars

Price satisfaction: 4 stars

4 stars

Customer service satisfaction: 4 stars

4 stars

See more company ratings in our best car insurance companies survey.

Would you choose Mercury again?

As another measure of satisfaction, we asked current Mercury auto insurance customers if they would choose the company again.

In our survey, USAA had the highest percentage of people who would choose the company again (73%).

Customers who would choose Mercury again

Mercury car insurance price comparison

Here's a look at how car insurance premiums compare among Mercury and other large auto insurance companies nationwide.

Company Monthly premium paid
1 Shelter Insurance Co. $1,453
2 Erie Insurance $1,488
3 The Hartford $1,549
4 American Family $1,551
5 PEMCO Insurance $1,554
6 Ameriprise $1,561
7 Metropolitan Insurance Co. $1,563
8 Grange $1,565
9 21st Century Insurance $1,638
10 American Alliance $1,646
11 Auto-Owners Insurance $1,671
12 Safeway Insurance $1,688
13 American National $1,709
14 Mercury Insurance $1,711
15 Arbella $1,718
Source: EverQuote

Does Mercury Insurance have what you want?

Do you want special features in a car insurance policy? Here's a look at what Mercury offers as add-ons or separate policies:

Website & app

We asked Mercury's customers if they had used the company's website or app and, if they had, asked if they were satisfied with the experience.

Website and app satisfaction

Complaints against Mercury Insurance

Complaints against Mercury about auto insurance are lower than the industry median.

Each state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The number is meant to show the number of complaints relative to a company's size of business.

Mercury Insurance complaints

Mercury car insurance discounts

Here are some of the Mercury auto insurance discounts offered, based on our review of state insurance filings made by Mercury. Discounts details may change among states, and may not be available in all states or from every Mercury subsidiary.


Good driver discount

Three years accident-free and violation-free discount

Five-years accident-free discount

Good payer discount
If you had no late fees or insufficient fund fees in the last 35 months.

Good student discount
For single, full-time drivers with a B average or 3.0 GPA or better.

Mature driver discount
For customers age 55 and older who take an approved driver-improvement course and don't have an accident or violation afterward.

Group discounts
For customers who are scientists, engineers, educators, certified public accountants and others.

Minor child discount
For children under age 19 and policies already in force for at least 24 months.

Distant student discount
For single, full-time students under age 23 who live more than 100 miles from home without a car).

Persistency discount
Not given for nagging, but rather for current customers who renew after a year or more.

Continuous insurance discount

Prior insurance coverage
If you had past coverage at a certain level.

Prior carrier type discount
A discount depending on who your past insurer was.

Homeowner discount

Mobile home discount


Anti-theft discount

Electric-vehicle discount


Multi-car discount

Multi-policy discount

Payment plan discount

eSignature discount
If you sign all applicable documents electronically.

Paid in full discount
If you pay the whole bill for a new policy or at renewal time.

Annual two-pay discount
If you pay in only two installments.

Advance quote discount
If you got a quote five to 90 days before the policy started.

Automatic payment discount
For using electronic funds transfer for an auto-pay bill plan.

Companies within Mercury General Corp.

Many insurance companies have several subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. Mercury's subsidiaries include:

  • Mercury Casualty Co.
  • Mercury Insurance Co.
  • California Automobile Insurance Co.
  • American Mercury Insurance Co.
  • Mercury Insurance Co. of FL
  • Mercury Indemnity Co. of America
  • Mercury Insurance Co. of IL
  • Workmen's Auto Insurance Co.
  • California General Underwriters Insurance Co.
  • Mercury Insurance Co. of GA
  • Mercury National Insurance Co.
  • Mercury Indemnity Co. of GA
  • American Mercury Lloyds Insurance Co.
  • Mercury County Mutual Insurance Co.

Source: S&P Global Market Intelligence

Mercury Insurance contact information

Headquarters:
4484 Wilshire Boulevard
Los Angeles, CA 90010
website
Customer service and claims: (800) 503-3724

Methodology

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of Mercury Insurance in January 2019. The survey was not open to the public on EverQuote.com. 

For premium comparisons, we analyzed premiums reported by EverQuote users from Jan. 1, 2017, to Dec. 31, 2018. Users had liability limits of 100/300/50 ($100,000 bodily injury per person, $300,000 bodily injury per accident, $50,000 property damage) and uninsured motorist limits of 100/300 ($100,000 per person, $300,000 per accident). Rates are for a single driver with one vehicle and no accidents or violations. Your own rates will be different.

Updated March 11, 2019

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