Most people shop around for a good price when choosing a car insurance company, but customer satisfaction is also a valuable measurement.

We surveyed current customers of 15 large auto insurance companies to ask about shopping for car insurance and customer satisfaction. We also asked customers whether they would choose the same company again.

USAA was the only insurer to score five stars overall, and for price and customer service, making it the best car insurance company among large insurers.

There are also smaller and regional car insurers that offer good prices and customer service.

Overall satisfaction rankings

Rank Company Overall satisfaction Would you choose the same company again?
1 USAA

5 stars

Yes: 89% Maybe: 9% No: 2%
2 Allstate

4.5 stars

Yes: 59% Maybe: 35% No: 6%
3 AAA Insurance 4.5 stars Yes: 83% Maybe: 11% No: 5%
4 CSAA Insurance Exchange 4.5 stars Yes: 89% Maybe: 10% No: 1%
5 Erie Insurance 4.5 stars Yes: 77% Maybe: 21% No: 1%
6 Geico 4.5 stars Yes: 68% Maybe: 32% No: 1%
7 Progressive 4.5 stars Yes: 53% Maybe: 41% No: 7%
8 State Farm 4.5 stars Yes: 56% Maybe: 39% No: 5%
9 Travelers 4.5 stars Yes: 72% Maybe: 23% No: 5%
10 American Family 4 stars Yes: 81% Maybe: 14% No: 5%
11 Farmers Insurance 4 stars Yes: 67% Maybe: 27% No: 5%
12 Liberty Mutual 4 stars Yes: 65% Maybe: 28% No: 7%
13 Mercury Insurance 3.5 stars Yes: 97% Maybe: 3% No: 1%
14 Nationwide Insurance 3.5 stars Yes: 63% Maybe: 32% No: 5%
15 Safeco 3.5 stars Yes: 76% Maybe: 23% No: 1%
Source: EverQuote, based on a March 2018 survey of 2,252 current auto insurance customers of the companies.

Note that USAA is open only to active and former military, their eligible family members, and cadets and midshipmen.

Most likely to be chosen again

Among the companies included in the survey, these three had the highest percentage of current customers who said they would choose the same auto insurance company again.

Company I would choose them again
Mercury 97%
CSAA Insurance 89%
USAA 89%

Price satisfaction ratings

Finding cheap car insurance is often a priority for car insurance customers. Among customers we surveyed, 42% said they wished they had shopped around for prices more when buying auto insurance.

CSAA Insurance and USAA are the best auto insurance companies for price satisfaction in our survey, with customers giving both companies five stars on average.

Company Price satisfaction ratings
CSAA Insurance Exchange 5 stars
USAA 5 stars
AAA Insurance 4.5 stars
Erie Insurance 4.5 stars
Geico 4.5 stars
Mercury 4.5 stars
Travelers 4.5 stars
Allstate 4 stars
American Family 4 stars
Farmers Insurance 4 stars
Liberty Mutual 4 stars
Progressive 4 stars
State Farm 4 stars
Nationwide Insurance 3.5 stars
Safeco 3.5 stars
Source: EverQuote, based on a March 2018 survey of current customers of each company.

If you're shopping for a good deal, get quotes from multiple companies. Auto insurance rates can vary widely among companies and for different locations, driving records and other personal factors. The company with the best price for your neighbor may not have a good deal for you.

In fact, not shopping around for prices was the biggest regret among those we surveyed: 42% said they wished they had shopped around more for rates the last time they bought auto insurance.

   Compare: Car insurance quotes

Customer service satisfaction ratings

USAA customers ranked it as the best car insurance company for customer service, with five stars.

Company Customer service satisfaction ratings
USAA 5 stars
Allstate 4.5 stars
AAA Insurance 4.5 stars
CSAA Insurance Exchange 4.5 stars
Erie Insurance 4.5 stars
Farmers Insurance 4.5 stars
Geico 4.5 stars
State Farm 4.5 stars
Travelers 4.5 stars
American Family 4 stars
Liberty Mutual 4 stars
Mercury 4 stars
Progressive 4 stars
Nationwide Insurance 3.5 stars
Safeco 3 stars
Source: EverQuote, based on a March 2018 survey of current customers of each company.

Best websites

We asked customers whether they had used their insurers' websites to get information about either car insurance or their own policies. Among those who had (77% of customers surveyed), the Geico and USAA sites received the highest marks.

Best websites

How did you choose your current car insurance company?

The majority of car insurance customers said price was a factor in choosing their insurers. Well-known brand names and recommendations were also important to many people.


I shopped around for a good price 58%
I wanted a well-known brand name 35%
It was recommended by a friend or family member 29%
I looked at online customer reviews 23%
I considered ads/commercials 20%
I looked at ratings for customer satisfaction 19%
I wanted certain coverage options 17%
It was the company my parents had 11%
None of the above 2%
Source: EverQuote, based on a survey of 2,252 auto insurance customers in March 2018. Respondents could choose more than one answer.

Methodology

EverQuote surveyed 2,252 current customers of large auto insurance companies in March 2018. The survey was not open to the public on EverQuote.com.