When you're shopping for auto insurance, the quality of an insurance company can be just as important as the price. EverQuote surveyed insurance consumers to find the best car insurance companies among the 15 largest auto insurers. We also asked customers whether they would choose the same company again.

Company Satisfaction rating Buy again?
Amica

4.5 stars
4.5 stars

71% would choose Amica again
Mercury

4.5 stars
4.5 stars

72% would choose Mercury again
USAA

4.5 stars
4.5 stars

73% would choose USAA again
Allstate

4 stars
4 stars

69% would choose Allstate again
Erie Insurance

4 stars
4 stars

64% would choose Erie again
Geico

4 stars
4 stars

62% would choose Geico again
Farmers Insurance

3.5 stars
3.5 stars

58% would choose Farmers again
Progressive Insurance

3.5 stars
3.5 stars

58% would choose Progressive again
Auto-Owners

3 stars
3 stars

51% would choose Auto-Owners again
Liberty Mutual

3 stars
3 stars

56% would choose Liberty Mutual again
Nationwide Insurance

3 stars
3 stars

53% would choose Nationwide again
State Farm

3 stars
3 stars

58% would choose State Farm again
The Hartford

3 stars
3 stars

47% would choose The Hartford again
Travelers

3 stars
3 stars

48% would choose Travelers again
American Family Insurance

2.5 stars
2.5 stars

47% would choose American Family again

More about the top picks

Amica

Amica’s quality customer service is widely recognized. In addition to scoring highly in EverQuote’s survey, Amica has been ranked highest in customer satisfaction among auto insurer in New England by J.D. Power for seven consecutive years. Amica is also at the top of Consumer Reports’ auto insurance company ratings.

Amica customers can earn Advantage Points from actions like renewing policies and being good drivers. You can then use your points to lower a deductible after an accident or to prevent rates from going up.

Amica is based in Rhode Island and is the oldest mutual auto insurance company in the U.S.

Mercury Insurance

Mercury’s main customer base is in California but it also sells auto insurance in Arizona, Georgia, Florida, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia. The high percentage of customers who said they would buy from Mercury again helped push it into a top spot in our satisfaction survey.

In 2019 Mercury was named by Forbes as one of the best midsize employers in America for the third year in a row.

Don’t drive a lot? Check out Mercury’s RealDrive, which has rates based on how far you drive. You’ll get a 5% discount for being in the program and can save money with lower mileage.

The company is based in Los Angeles and sells its insurance through independent agents.

USAA

USAA is a consistent winner of customer service accolades. In addition to high scores on EverQuote’s survey, USAA ranked at the top of J.D. Power’s 2018 U.S. Auto Claims Satisfaction Study, along with Erie Insurance and Amica. USAA also earned high scores in J.D. Power’s 2019 U.S. Insurance Shopping Study.

USAA is open only to people with a connection to the military. You must be one of the following: An active duty officer and enlisted personnel; a National Guard and Reserve officer or enlisted personnel; an officer candidate in a commissioning program; or a former spouse or adult child of a USAA member.

USAA is based in San Antonio, Texas.

More about the best car insurance companies

Best for price satisfaction and customer service

Would you buy from the company again?

Company Customers saying yes Customers saying no Customers saying maybe
Allstate

69%

5%

26%

American Family

47%

12%

41%

Amica

71%

5%

24%

Auto-Owners

51%

9%

39%

Erie Insurance

64%

8%

28%

Farmers Insurance

58%

7%

35%

Geico

62%

6%

32%

Liberty Mutual

56%

7%

37%

Mercury

72%

6%

22%

Nationwide Insurance

53%

11%

36%

Progressive

58%

13%

29%

State Farm

58%

9%

33%

The Hartford

47%

9%

44%

Travelers

48%

8%

44%

USAA

73%

5%

21%

Source: EverQuote

Methodology

EverQuote commissioned a survey of 2,250 current customers of large auto insurance companies in January 2019. The survey was not open to the public on EverQuote.com. We calculated star ratings using customer scores for overall satisfaction, price satisfaction, customer satisfaction, and how many would buy from the company again.

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