When you're shopping for auto insurance, the quality of an insurance company can be just as important as the price. EverQuote surveyed current customers of 15 large auto insurers to find out that they thought of customer service and price. We also asked whether they would choose the same company again. Here are their ratings.

Top picks

Best overall: USAA

Best for price satisfaction: Allstate, Erie, Mercury and USAA

Best for customer service: Erie and USAA

Most likely to be chosen again: USAA, Mercury and Amica

Overall satisfaction ratings

Company
Click to see full reviews
Overall satisfaction rating
USAA (must have a military affiliation to apply) 4.5 stars 4.5 stars
Allstate 4 stars 4 stars
American Family Insurance 4 stars 4 stars
Amica 4 stars 4 stars
Auto-Owners Insurance 4 stars 4 stars
Erie Insurance 4 stars 4 stars
Farmers Insurance 4 stars 4 stars
Geico 4 stars 4 stars
Liberty Mutual 4 stars 4 stars
Mercury Insurance 4 stars 4 stars
Nationwide Insurance 4 stars 4 stars
Progressive Insurance 4 stars 4 stars
State Farm 4 stars 4 stars
The Hartford 4 stars 4 stars
Travelers Insurance 4 stars 4 stars
Source: EverQuote

Price satisfaction ratings

Companies Overall satisfaction rating
  • Allstate
  • Erie Insurance
  • Mercury Insurance
  • USAA
4 stars 4 stars
Everyone else in our survey 3.5 stars 3.5 stars

Customer service satisfaction ratings

Companies Overall satisfaction rating
  • Erie Insurance
  • USAA
4.5 stars 4.5 stars
Everyone else in our survey 4 stars 4 stars

Would you buy from the company again?

We also asked current customers whether they would buy from their auto insurance company again. USAA, Mercury and Amica has the highest percentage of "yes" answers.

Company Yes No Maybe
Allstate

69%

5%

26%

American Family

47%

12%

41%

Amica

71%

5%

24%

Auto-Owners

51%

9%

39%

Erie Insurance

64%

8%

28%

Farmers Insurance

58%

7%

35%

Geico

62%

6%

32%

Liberty Mutual

56%

7%

37%

Mercury

72%

6%

22%

Nationwide Insurance

53%

11%

36%

Progressive

58%

13%

29%

State Farm

58%

9%

33%

The Hartford

47%

9%

44%

Travelers

48%

8%

44%

USAA

73%

5%

21%

Source: EverQuote

Methodology
EverQuote commissioned a survey of 2,250 current customers of large auto insurance companies in January 2019. The survey was not open to the public on EverQuote.com.

Insurance company reviews