Nationwide Insurance Review 2019

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About Nationwide Insurance

Nationwide is based in Columbus, Ohio, and provides a wide range of insurance and financial services. Insurance options include auto, motorcycle, homeowners, farm, life, pet and business insurance. Financial services include retirement plans, annuities, banking and mutual funds.

With the Nationwide Insurance mobile app you can see your insurance policies, pay your bill, file and track a claim, and upload photos of your damaged car.

In this review:

Auto insurance satisfaction ratings
Price comparison
Auto insurance policy features
Website & app ratings
Auto insurance complaints
Home insurance satisfaction ratings
Company subsidiaries
Nationwide Insurance contact information

Nationwide auto insurance customer satisfaction ratings 

We asked current Nationwide car insurance customers to rate the company on several measures. Here are their ratings.

Overall satisfaction: 4 stars

4 stars

Price satisfaction: 3.5 stars

3.5 stars

Customer service satisfaction: 4 stars

4 stars

Would you choose Nationwide car insurance again?

As another measure of satisfaction, we asked current Nationwide customers if they would choose the company again. A little over half said yes.

In our survey, the highest percentage of people who would choose the same auto insurance company again are customers of USAA, Mercury Insurance and Amica.


Nationwide car insurance price comparison

We analyzed premiums reported by EverQuote users with good driving records to see how prices compare among Nationwide and other insurers. Here's how it compares with the four cheapest insurers in our analysis.

Insurance company Average annual premium
Shelter Insurance Co. $1,453
Erie Insurance $1,488
The Hartford $1,549
American Family $1,551
Nationwide $1,749

Does Nationwide Insurance have what you want?

Do you want special features in a car insurance policy? Here's a look at what Nationwide offers as add-ons or as separate policies:

Website & app

We asked Nationwide's auto insurance customers if they had used the company's website or app and, if they had, asked if they were satisfied with the experience.

Website and app satisfaction

Complaints about Nationwide Insurance

Complaints about Nationwide car insurance are lower than the industry median.

Each state's insurance department logs complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects the complaint data and produces a ratio. The number is meant to show the number of complaints relative to a company's size of business. 


Nationwide Insurance complaints

Nationwide home insurance satisfaction ratings

We asked current Nationwide homeowners insurance customers to rate the company. Here's what they thought.

Overall satisfaction: 4 stars

4 stars

Price satisfaction: 4 stars

4 stars

Customer service satisfaction: 4 stars

4 stars

Would you choose Nationwide home insurance again?

We also asked current Nationwide home insurance customers if they would choose the company again. About two-thirds said yes.

In our survey, the company with the highest percentage of customers who would choose the company again is Chubb (87%).

Would you choose Nationwide home insurance again?

Companies within Nationwide Mutual Group

Many insurance companies have several subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. Nationwide's subsidiaries include:

  • Nationwide Mutual Insurance Co.
  • Nationwide Mutual Fire Insurance Co.
  • Nationwide Indemnity Co.
  • Scottsdale Insurance Co.
  • AMCO Insurance Co.
  • Nationwide Agribusiness Insurance Co.
  • Farmland Mutual Insurance Co.
  • Nationwide Insurance Co. of America
  • Titan Indemnity Co.
  • National Casualty Co.
  • Western Heritage Insurance Co.
  • Veterinary Pet Insurance Co.
  • Titan Insurance Co.
  • Crestbrook Insurance Co.
  • Nationwide Assurance Co.
  • Allied P&C Insurance Co.
  • Harleysville Worcester Insurance Co.
  • Harleysville Preferred Insurance Co.
  • Scottsdale Surplus Lines Ins
  • Nationwide P&C Insurance Co.
  • Scottsdale Indemnity Co.
  • Depositors Insurance Co.
  • Victoria Fire & Casualty Co.
  • Nationwide Lloyds
  • Harleysville Insurance Co.
  • Harleysville Insurance Co. of NY
  • Freedom Specialty Insurance Co
  • Harleysville Insurance Co. of NJ
  • Nationwide General Insurance Co.
  • Nationwide Insurance Co. of FL
  • Harleysville Lake States Insurance
  • Allied Insurance Co. of America
  • Colonial County Mutual Insurance Co.
  • Nationwide Affinity Insurance Co. of America
  • Victoria Automobile Insurance Co.
  • Victoria Select Insurance Co.
  • Victoria National Insurance Co.
  • Victoria Specialty Insurance Co.

Source: S&P Global Market Intelligence

Nationwide Insurance contact information

Headquarters:
One Nationwide Plaza
Columbus, OH 43215
website
Customer service: (877) 669-6877
Claims: (800) 421-3535

Methodology

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of American Family Insurance in January 2019. The survey was not open to the public on EverQuote.com. 

For premium comparisons, we analyzed premiums reported by EverQuote users from Jan. 1, 2017, to Dec. 31, 2018. Users had liability limits of 100/300/50 ($100,000 bodily injury per person, $300,000 bodily injury per accident, $50,000 property damage) and uninsured motorist limits of 100/300 ($100,000 per person, $300,000 per accident). Rates are for a single driver with one vehicle and no accidents or violations. Your own rates will be different.

Updated March 13, 2019

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