About American General
American General Life is part of American International Group (AIG). American General offers term life, guaranteed issue whole life, universal life and variable universal life, and accidental death and dismemberment insurance.
American General life insurance satisfaction ratings
|Overall rating||Price satisfaction||Customer service satisfaction|
Would you choose American General again for life insurance?
See more ratings: Best life insurance companies
Life insurance complaint comparison
Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners (NAIC) collects complaint data and produces a complaint ratio. The ratio shows the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.
American General was the only life insurance company we surveyed with a complaint ratio that is higher than the industry median. Based on data from the NAIC, many complaints were about cancellation, claims delays, premium notices and billing, coverage questions, and delays or no response in policyholder service.
American General contact information
2727-A Allen Parkway
Houston, TX 77019
Life insurance customer service: (800) 888-2452
Methodology for ratings
For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of American General in March 2018. The survey was not open to the public on EverQuote.com.
Posted May 22, 2018