John Hancock Life Insurance Reviews

About John Hancock

John Hancock Life Insurance sells term life, universal life, variable universal life and indexed universal life insurance. With the company's Vitality program, you can earn points by exercising regularly, tracked by a device such as a FitBit. Rewards include up to 15% off on your life insurance and savings when you buy healthy food. There are also discounts for travel, entertainment and shopping.

John Hancock also offers annuities, investment management and retirement services.

John Hancock Life Insurance satisfaction ratings

Overall ratingPrice satisfaction Customer service satisfaction
4.5 stars 4.5 stars 4.5 stars

Would you choose John Hancock again for life insurance?

Yes Maybe No
78% 17% 5%

See more ratings: Best life insurance companies

Complaints against life insurance companies

Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners (NAIC) collects complaint data and produces a complaint ratio. The ratio shows the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.

The complaint ratio for John Hancock Life Insurance is lower (better) than the industry median.

Life insurance complaints

John Hancock Life Insurance contact information

601 Congress Street
Boston, MA 02210
Customer service: (800) 888-3734

Methodology for ratings

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of John Hancock Life Insurance in March 2018. The survey was not open to the public on

Posted May 22, 2018