About John Hancock
John Hancock Life Insurance sells term life, universal life, variable universal life and indexed universal life insurance. With the company's Vitality program, you can earn points by exercising regularly, tracked by a device such as a FitBit. Rewards include up to 15% off on your life insurance and savings when you buy healthy food. There are also discounts for travel, entertainment and shopping.
John Hancock also offers annuities, investment management and retirement services.
John Hancock Life Insurance satisfaction ratings
|Overall rating||Price satisfaction||Customer service satisfaction|
Would you choose John Hancock again for life insurance?
See more ratings: Best life insurance companies
Complaints against life insurance companies
Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners (NAIC) collects complaint data and produces a complaint ratio. The ratio shows the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.
The complaint ratio for John Hancock Life Insurance is lower (better) than the industry median.
John Hancock Life Insurance contact information
601 Congress Street
Boston, MA 02210
Customer service: (800) 888-3734
Methodology for ratings
For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of John Hancock Life Insurance in March 2018. The survey was not open to the public on EverQuote.com.
Posted May 22, 2018