MassMutual Life Insurance Review

About MassMutual

Massachusetts Mutual (MassMutual) sells term life, whole life, universal life, variable life and guaranteed acceptance life insurance. The company also offers annuities, long-term care insurance, retirement accounts and other financial services. In addition, MassMutual's SpecialCare planning services help families of special needs children create financial plans.

MassMutual Life Insurance satisfaction ratings

Overall ratingPrice satisfaction Customer service satisfaction
4 stars 4 stars 4 stars

Would you choose MassMutual again for life insurance?

Yes Maybe No
66% 31% 3%

See more ratings: Best life insurance companies

Complaints against life insurance companies

Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners (NAIC) collects complaint data and produces a complaint ratio. The ratio shows the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.

The complaint ratio for Massachusetts Mutual Life Insurance Co. is lower (better) than the industry median.

Life insurance complaints

MassMutual Life Insurance contact information

1295 State Street
Springfield, MA 01111
Life insurance customer service: (800) 272-2216

Methodology for ratings

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of Lincoln National Life Insurance in March 2018. The survey was not open to the public on

Posted May 22, 2018