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American Family Insurance customer satisfaction ratings for auto insurance
|Overall rating||Price satisfaction||Customer service satisfaction|
Would you choose American Family again for auto insurance?
See more ratings: Best car insurance companies
American Family car insurance price comparison
Here's a look at how car insurance premiums compare among American Family and other large auto insurers.
|Company||Monthly premium paid|
|Source: Premiums reported by EverQuote users, based on policies with bodily injury liability coverage of 100/300. Rates are based on single vehicles with one driver who has a good driving record with no violations. Premiums for sedans, coupes and hatchbacks were averaged. Premiums are based on expenditures reported between Jan. 1, 2016, and April 1, 2018. Your own rates will be different.|
Consumer complaints against American Family
Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The number is meant to show the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.
Companies within American Family Mutual
Many insurance companies have several subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. American Family's subsidiaries include:
- American Family Life Insurance Co.
- American Standard Insurance Co. of Wisconsin
- American Family Insurance Co.
- American Standard Insurance Co. of Ohio
- Midvale Indemnity Co.
- Homesite Group Incorporated
Source: S&P Global Market Intelligence
American Family contact information
6000 American Parkway
Madison, WI 53783
Customer service & claims: 1-800-MY AMFAM or (800) 692-6326
Methodology for ratings
For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of American Family Insurance in March 2018. The survey was not open to the public on EverQuote.com.
Posted May 18, 2018