Progressive Insurance Review

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About Progressive

Progressive sells primarily auto insurance, which is about 86% of its business, according to S&P Global Market Intelligence. Commercial auto insurance is about 8% of its business. Homeowners, renters and condo insurance is sold through Progressive's insurance agency but is provided by other insurance companies.

Progressive Insurance customer satisfaction ratings for auto insurance

Overall ratingPrice satisfaction Customer service satisfaction
4.5 stars 4 stars 4 stars

Would you choose Progressive auto insurance again?

Yes Maybe No
53% 41% 7%
Numbers might not total 100% due to rounding

See rankings: Best car insurance companies

Progressive car insurance price comparison

Here's a look at how Progressive car insurance premiums compare to other large auto insurance companies.

Company Monthly premium paid
American Family $115
Travelers $123
State Farm $126
Farmers $131
Nationwide $135
USAA $135
Allstate $136
GEICO $136
Liberty Mutual $144
Progressive $149
Source: Premiums reported by EverQuote users, based on policies with bodily injury liability coverage of 100/300. Rates are based on single vehicles with one driver who has a good driving record with no violations. Premiums for sedans, coupes and hatchbacks were averaged. Premiums are based on expenditures reported between Jan. 1, 2016, and April 1, 2018. Your own rates will be different.

Progressive car insurance options

In addition to regular personal auto insurance policies, here's a look at other Progressive auto insurance options.

SR-22s (proof of auto insurance filings) Yes
Gap insurance Yes
Usage-based insurance Yes
Non-owner insurance Yes
Rideshare insurance Yes
Source: EverQuote research. Product options might not be available in all states.

Progressive car insurance discounts

Here are some of the discounts offered by Progressive, based on our review of state insurance filings. Discounts might not be available in all states or from all Progressive subsidiaries.

  • Homeowner discount.
  • Mobile home discount.
  • Three-year safe-driving discount.
  • Five years accident-free or five years claim-free discount for new customers.
  • Continuous insurance discount.
  • Good driver/defensive driving course discount.
  • Distant student discount (for full-time students living more than 100 miles from home without a car).
  • Good student discount.
  • Minor child or teen driver discount (for licensed drivers under age 19 on the policy).
  • Senior/mature driver discount.

  • Smart technology discount (for factory-installed automatic emergency braking).
  • Online quote discount.
  • Paperless discount (for receiving policy documents electronically).
  • Recovery device (anti-theft) discount.
  • Passive restraint.
  • Anti-lock brakes.
  • Daytime running lights.
  • Airbag discount.

  • Advance shop days (for initiating a quote a certain number of days before the policy effective date).
  • Paid in full discount.
  • Electronic funds transfer discount.
  • Automatic card-payment discount.
  • Multi-car discount.
  • Multi-policy discount.

Consumer complaints against Progressive

Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The number is meant to show the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.

Progressive insurance complaints

Companies within Progressive

Many insurance companies have several subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. Progressive's subsidiaries include:

  • Progressive Direct Insurance Co.
  • Progressive Casualty Insurance Co.
  • United Financial Casualty Co.
  • Progressive Northern Insurance Co.
  • Progressive Northwestern Insurance
  • American Strategic Insurance Corp.
  • Progressive Specialty Insurance Co.
  • Progressive Preferred Insurance Co.
  • Progressive American Insurance Co.
  • Progressive Advanced Insurance Co.
  • Progressive Select Insurance Co.
  • Progressive Marathon Insurance Co.
  • Progressive Max Insurance Co.
  • Progressive Michigan Insurance Co.
  • Progressive Universal Insurance Co.
  • Progressive Classic Insurance Co.
  • ASI Lloyds
  • Progressive Mountain Insurance Co.
  • Progressive Gulf Insurance Co.
  • Progressive Premier Insurance Co.
  • Progressive Southeastern Insurance
  • Mountain Laurel Assurance Co.
  • Progressive Garden State Insurance
  • Progressive Hawaii Insurance Corp.
  • Artisan & Truckers Casualty Co
  • National Continental Insurance Co.
  • Progressive Express Insurance Co.
  • Progressive Paloverde Insurance Co.
  • Progressive Security Insurance Co.
  • ASI Assurance Corp.
  • Progressive Bayside Insurance Co.
  • Progressive Property Insurance Co.
  • Drive New Jersey Insurance Co.
  • ASI Preferred Insurance Corp.
  • Progressive West Insurance Co.
  • ASI Select Insurance Corp.
  • ASI Select Auto Insurance Corp
  • ASI Home Insurance Corp.
  • Blue Hill Specialty Insurance Co.
  • Progressive Commercial Casualty Co.
  • Progressive Choice Insurance Co.
  • Progressive Freedom Insurance Co.
  • Progressive County Mutual Insurance Co.

Source: S&P Global Market Intelligence

Progressive Insurance contact information

6300 Wilson Mills Road
Mayfield, OH 44143
Customer service and claims: (800) 776-4737

Methodology for ratings

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of Progressive in March 2018. The survey was not open to the public on

Updated Oct. 19, 2018

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