USAA and Auto-Owners Insurance have the highest scores for overall satisfaction in the central region. This region encompasses Arkansas, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma and South Dakota.

J.D. Power ranks customer satisfaction for 11 regions, measuring satisfaction with price, claims and other factors, below.

Choose a region:

California | Central | Florida | Mid-Atlantic | New England | New York | North Central | Northwest | Southeast | Southwest | Texas

Central

J.D. Power

Overall Satisfaction Policy Offerings Price Billing Process
and Policy
Information
Interaction Claims
USAA* 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars
Auto-Owners
Insurance
5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars
GEICO 4 out of 5 stars 4 out of 5 stars 5 out of 5 stars 5 out of 5 stars 2 out of 5 stars 3 out of 5 stars
American Family 4 out of 5 stars 4 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars
Farm Bureau Mutual 4 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 4 out of 5 stars 3 out of 5 stars
The Hartford 3 out of 5 stars 3 out of 5 stars 4 out of 5 stars 4 out of 5 stars 3 out of 5 stars 5 out of 5 stars
Shelter 3 out of 5 stars 3 out of 5 stars 4 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars
State Farm 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 4 out of 5 stars 3 out of 5 stars
Farmers 3 out of 5 stars 3 out of 5 stars 2 out of 5 stars 3 out of 5 stars 3 out of 5 stars 4 out of 5 stars
Progressive 3 out of 5 stars 3 out of 5 stars 4 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars
Auto Club of Southern
California Insurance
Group
3 out of 5 stars 3 out of 5 stars 4 out of 5 stars 2 out of 5 stars 2 out of 5 stars 3 out of 5 stars
Allstate 2 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 2 out of 5 stars 2 out of 5 stars
Safeco 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 3 out of 5 stars
Nationwide 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 3 out of 5 stars 3 out of 5 stars
Travelers 2 out of 5 stars 2 out of 5 stars 3 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars
Liberty Mutual 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars
*USAA is profiled, but not rank eligible, because they do not meet the study award criteria.

What the Power Circle Ratings mean:

5 = Among the best
4 = Better than most
3 = About average
2 = The rest

Choose a region:

California | Central | Florida | Mid-Atlantic | New England | New York | North Central | Northwest | Southeast | Southwest | Texas


Source: J.D. Power Ratings Auto Claims Satisfaction Study 2017. J.D. Power's Power Circles Ratings do not include all information used to determine J.D. Power awards. See jdpower.com for more information on Power Circles Ratings. Your experience may vary.

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