USAA and Auto-Owners Insurance have the highest scores for overall satisfaction in the central region. This region encompasses Arkansas, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma and South Dakota.
J.D. Power ranks customer satisfaction for 11 regions, measuring satisfaction with price, claims and other factors, below.
Choose a region:
California | Central | Florida | Mid-Atlantic | New England | New York | North Central | Northwest | Southeast | Southwest | Texas
Central | Overall Satisfaction | Policy Offerings | Price | Billing Process and Policy Information | Interaction | Claims |
|---|---|---|---|---|---|---|
| USAA* | ||||||
| Auto-Owners Insurance | ||||||
| American Family | ||||||
| Farm Bureau Mutual | ||||||
| The Hartford | ||||||
| Shelter | ||||||
| State Farm | ||||||
| Farmers | ||||||
| Progressive | ||||||
| Auto Club of Southern California Insurance Group | ||||||
| Allstate | ||||||
| Safeco | ||||||
| Nationwide | ||||||
| Travelers | ||||||
| Liberty Mutual | ||||||
| *USAA is profiled, but not rank eligible, because they do not meet the study award criteria. | ||||||
What the Power Circle Ratings mean:
= Among the best
= Better than most
= About average
= The rest
Choose a region:
California | Central | Florida | Mid-Atlantic | New England | New York | North Central | Northwest | Southeast | Southwest | Texas
Source: J.D. Power Ratings Auto Claims Satisfaction Study 2017. J.D. Power's Power Circles Ratings do not include all information used to determine J.D. Power awards. See jdpower.com for more information on Power Circles Ratings. Your experience may vary.
All information provided by J.D. Power is proprietary information owned by J.D. Power and is protected by U.S. and international copyright law and conventions. Reproduction of this information, in whole or in part, by any means is prohibited without the express written consent of J.D. Power, other than printing copies of the J.D. Power content by site visitors for their personal use. J.D. Power® is a registered trademark of J.D. Power.
More: