USAA and Auto-Owners Insurance are the best auto insurers in the North Central region. This region encompasses Illinois, Indiana, Michigan, Ohio and Wisconsin.

J.D. Power ranks customer satisfaction for 11 regions, measuring satisfaction with price, claims and other factors, below.

Choose a region:

California | Central | Florida | Mid-Atlantic | New England | New York | North Central | Northwest | Southeast | Southwest | Texas

North Central

J.D. Power
Overall Satisfaction Policy Offerings Price Billing Process
and Policy
Information
Interaction Claims
USAA* 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars 5 out of 5 stars
Auto-Owners Insurance 5 out of 5 stars 5 out of 5 stars 4 out of 5 stars 5 out of 5 stars 5 out of 5 stars 4 out of 5 stars
Cincinnati Insurance 5 out of 5 stars 4 out of 5 stars 4 out of 5 stars 4 out of 5 stars 5 out of 5 stars 3 out of 5 stars
COUNTRY Financial 5 out of 5 stars 5 out of 5 stars 3 out of 5 stars 4 out of 5 stars 4 out of 5 stars 4 out of 5 stars
The Hartford 4 out of 5 stars 4 out of 5 stars 4 out of 5 stars 5 out of 5 stars 3 out of 5 stars 5 out of 5 stars
Nationwide 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars
GEICO 3 out of 5 stars 4 out of 5 stars 5 out of 5 stars 4 out of 5 stars 3 out of 5 stars 3 out of 5 stars
American Family 3 out of 5 stars 3 out of 5 stars 2 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars
MI Farm Bureau 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars
State Farm 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars
Erie Insurance 3 out of 5 stars 3 out of 5 stars 5 out of 5 stars 2 out of 5 stars 3 out of 5 stars 3 out of 5 stars
Grange Insurance 3 out of 5 stars 2 out of 5 stars 3 out of 5 stars 3 out of 5 stars 4 out of 5 stars 3 out of 5 stars
The Hanover 3 out of 5 stars 2 out of 5 stars 2 out of 5 stars 3 out of 5 stars 4 out of 5 stars 3 out of 5 stars
Allstate 3 out of 5 stars 3 out of 5 stars 2 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars
Progressive 3 out of 5 stars 3 out of 5 stars 4 out of 5 stars 3 out of 5 stars 2 out of 5 stars 3 out of 5 stars
Farmers 3 out of 5 stars 3 out of 5 stars 2 out of 5 stars 3 out of 5 stars 3 out of 5 stars 3 out of 5 stars
Automobile Club
Group
2 out of 5 stars 3 out of 5 stars 2 out of 5 stars 3 out of 5 stars 2 out of 5 stars 2 out of 5 stars
Liberty Mutual 2 out of 5 stars 3 out of 5 stars 2 out of 5 stars 2 out of 5 stars 3 out of 5 stars 2 out of 5 stars
MetLife 2 out of 5 stars 2 out of 5 stars 3 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars
Safeco 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars
Esurance 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars 2 out of 5 stars
*USAA is profiled, but not rank eligible, because they do not meet the study award criteria.

What the Power Circle Ratings mean:

5 = Among the best
4 = Better than most
3 = About average
2 = The rest

Choose a region:

California | Central | Florida | Mid-Atlantic | New England | New York | North Central | Northwest | Southeast | Southwest | Texas


Source: J.D. Power Ratings Auto Claims Satisfaction Study 2017. J.D. Power's Power Circles Ratings do not include all information used to determine J.D. Power awards. See jdpower.com for more information on Power Circles Ratings. Your experience may vary.

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