The Hartford Insurance Review 2019

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About The Hartford

The Hartford is based in Hartford, Connecticut. It sells insurance for cars, homes, condos, renters and businesses, including employee benefits and workers compensation insurance.

Through an agreement with the AARP, The Hartford markets home and auto insurance to AARP members. And through The Hartford Center for Mature Market Excellence, the company researches topics such as safety, mobility and independence for the age 50+ market.

In this review:

Auto insurance satisfaction ratings
Price comparison
Auto insurance policy features
Website & app ratings
Auto insurance complaints
Home insurance satisfaction ratings
Company subsidiaries
Contact information for The Hartford

The Hartford auto insurance customer satisfaction ratings 

We asked current car insurance customers of The Hartford to score the company on several measures. Here are their ratings.

Overall satisfaction: 4 stars

4 stars

Price satisfaction: 3.5 stars

3.5 stars

Customer service satisfaction: 4 stars

4 stars

See more company ratings in our best car insurance companies survey.

Would you choose The Hartford again?

As another measure of satisfaction, we asked current auto insurance customers of The Hartford if they would choose the company again.

In our survey, the highest percentage of people who would choose the same company again are customers of USAA, Mercury Insurance and Amica.

Would you choose The Hartford again?

The Hartford car insurance price comparison

We analyzed premiums reported by EverQuote users with good driving records to see how prices compare among The Hartford and other insurers. We found that it is among the four cheapest companies.

Insurance company Average annual premium
Shelter Insurance Co. $1,453
Erie Insurance $1,488
The Hartford $1,549
American Family $1,551

Does The Hartford have what you want?

Do you want special features for your car insurance policy? Here's a look at what The Hartford offers as add-ons or as separate policies. Note that options may not be available in all states.

Website & app

We asked The Hartford's auto insurance customers if they had used the company's website or app and, if they had, asked if they were satisfied with the experience.

Website and app satisfaction

Complaints against The Hartford auto Insurance

Complaints about The Hartford car insurance are lower than the industry median.

Each state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The number is meant to show the number of complaints relative to a company's size of business. 


The Hartford complaints

The Hartford homeowners insurance satisfaction ratings

We asked current home insurance customers of The Hartford to rate the company. Here are their scores.

Overall satisfaction: 4 stars

4 stars

Price satisfaction: 3.5 stars

3.5 stars

Customer service satisfaction: 4 stars

4 stars

See more company ratings in our best home insurance companies survey.

Would you choose The Hartford home insurance again?

We also asked current customers if they would choose the company again for homeowners insurance. 

In our survey, Chubb had the highest percentage of customers who would choose it again (87%).

Would you choose the company again?

Companies within The Hartford

Many insurance companies have several subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. The Hartford's subsidiaries include:

  • Northern Homelands Co.
  • Maxum Indemnity Co.
  • Maxum Casualty Insurance Co.
  • Maxum Specialty Insurance Group
  • Nutmeg Insurance Agency, Inc.
  • Twin City Fire Insurance Co.
  • Hartford Holdings, Inc.
  • Hartford Life and Accident Insurance Co.
  • Nutmeg Insurance Co.
  • Trumbull Flood Management, L.L.C.
  • Hartford Insurance Co. of the Midwest
  • Hartford Insurance Co. of the Southeast
  • Pacific Insurance Co., Limited
  • Property and Casualty Insurance Co. of Hartford
  • Sentinel Insurance Co., Ltd.
  • Trumbull Insurance Co.
  • Heritage Holdings, Inc.
  • First State Insurance Co.
  • New England Insurance Co.

Source: S&P Global Market Intelligence

The Hartford contact information

One Hartford Plaza
690 Asylum Avenue
Hartford, CT 06155
website
Customer service for policyholders: 1-877-896-9320
Claims service for AARP customers: 1-877-805-9918
Claims service for non-AARP customers: 1-800-243-5860

Methodology

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of The Hartford in January 2019. The survey was not open to the public on EverQuote.com. 

For premium comparisons, we analyzed premiums reported by EverQuote users from Jan. 1, 2017, to Dec. 31, 2018. Users had liability limits of 100/300/50 ($100,000 bodily injury per person, $300,000 bodily injury per accident, $50,000 property damage) and uninsured motorist limits of 100/300 ($100,000 per person, $300,000 per accident). Rates are for a single driver with one vehicle and no accidents or violations. Your own rates will be different.

Updated March 15, 2019

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