The Hartford Insurance Review 2019

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The Hartford ratings

The Hartford earned very good ratings from its customers in an EverQuote survey, with 4 out 5 stars for overall satisfaction and customer service, for both auto and home insurance. Price satisfaction was slightly lower at 3.5 stars.

But despite the good ratings, The Hartford's auto insurance customers were mostly unsure if they would choose the company again. Only 47% said they would choose the company again, the lowest percentage among the 15 companies in our survey except for American Family, which was also at 47%. Home insurance customers were more positive, with 60% saying they'd choose The Hartford again.

Complaints about The Hartford insurance are at or below the industry median, but generally higher than the complaint levels of other companies in our survey.


The Hartford review summary

The Hartford auto insurance ratings

We asked current car insurance customers of The Hartford to score the company on several measures. Here are their ratings.

Overall satisfaction: 4 stars

4 stars

Price satisfaction: 3.5 stars

3.5 stars

Customer service satisfaction: 4 stars

4 stars

See more company ratings in our best car insurance companies survey.

The Hartford car insurance price comparison

We analyzed premiums reported by EverQuote users with good driving records to see how prices compare among The Hartford and other insurers. We found that it is among the four cheapest companies.

Insurance company Average annual premium
Shelter Insurance Co. $1,453
Erie Insurance $1,488
The Hartford $1,549
American Family $1,551

Does The Hartford have what you want?

Do you want special features for your car insurance policy? Here's a look at what The Hartford offers as add-ons or as separate policies. Note that options may not be available in all states.

YesAccident forgiveness insurance?
Your rates won't go up because of one accident
YesNew car replacement
If your car is totaled you'll be reimbursed for a new model
YesGap insurance
If your car is totaled you'll be paid the difference between its value and what you owe on a car loan or lease
YesNon-owner insurance
Liability insurance for people who don't own cars
NoRideshare insurance
Extra coverage for Uber and Lyft drivers
Yes, TrueLaneUsage-based insurance
Rates based on safe driving
NoPay-per-mile insurance
Rates based on miles driven per day
YesSR-22 filings
For drivers who are required to show proof of auto insurance to their state

The Hartford homeowners insurance ratings

We asked current home insurance customers of The Hartford to rate the company. Here are their scores.

Overall satisfaction: 4 stars

4 stars

Price satisfaction: 3.5 stars

3.5 stars

Customer service satisfaction: 4 stars

4 stars

See more company ratings in our best home insurance companies survey.

AARP & The Hartford

Through an agreement with the AARP, The Hartford markets home and auto insurance to AARP members. And through The Hartford Center for Mature Market Excellence, the company researches topics such as safety, mobility and independence for the age 50+ market.

The Hartford contact information

One Hartford Plaza
690 Asylum Avenue
Hartford, CT 06155
website
Customer service for policyholders: 1-877-896-9320
Claims service for AARP customers: 1-877-805-9918
Claims service for non-AARP customers: 1-800-243-5860

Methodology

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of The Hartford in January 2019. The survey was not open to the public on EverQuote.com. 

For premium comparisons, we analyzed premiums reported by EverQuote users from Jan. 1, 2017, to Dec. 31, 2018. Users had liability limits of 100/300/50 ($100,000 bodily injury per person, $300,000 bodily injury per accident, $50,000 property damage) and uninsured motorist limits of 100/300 ($100,000 per person, $300,000 per accident). Rates are for a single driver with one vehicle and no accidents or violations. Your own rates will be different.

Updated Aug. 5, 2019

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