Allstate Insurance Review 2018

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Allstate auto insurance customer satisfaction ratings

Overall ratingPrice satisfaction Customer service satisfaction
4.5 stars 4 stars 4.5 stars

Would you choose Allstate auto insurance again?

Yes Maybe No
59% 35% 6%

More ratings: Best car insurance companies

Allstate car insurance cost comparison

Here's a look at how Allstate car insurance costs compare to other large auto insurers.

Company Monthly premium paid
American Family $115
Travelers $123
State Farm $126
Farmers $131
Nationwide $135
USAA $135
Allstate $136
GEICO $136
Liberty Mutual $144
Progressive $149
Source: Premiums reported by EverQuote users, based on policies with bodily injury liability coverage of 100/300. Rates are based on single vehicles with one driver who has a good driving record with no violations. Premiums for sedans, coupes and hatchbacks were averaged. Premiums are based on expenditures reported between Jan. 1, 2016, and April 1, 2018. Your own rates will be different.

Consumer complaints against Allstate

Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and creates complaint ratios. The number shows the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.

Allstate complaint ratios

Allstate car insurance

Here's a look at whether other types of insurance options are available to consumers.


SR-22 insurance (proof of auto insurance filing) Yes
Gap insurance Yes
Usage-based insurance Yes
Non-owner insurance No
Rideshare insurance Yes
Source: EverQuote research. Product options might not be available in all states. If product availability appeared to be extremely limited we did not mark is as available.

Allstate car insurance discounts

Here are some of the auto insurance discounts offered by Allstate, based on our review of state insurance filings. Discounts might not be available in all states or from each Allstate subsidiary. Also, discount names may vary by state.

Allstate discounts related to the drivers

  • Homeowner.
  • Responsible payer (for customers who did not receive a cancellation notice for non-payment).
  • Young driver education.
  • Smart student or good student.
  • Resident student (for students without a car living at least 100 miles from home).
  • Defensive driving (for drivers age 55 and over who have completed an accident-prevention course).
  • 55 and retired.
  • Farm.

Allstate discounts related to the vehicle

  • Electronic stability control.
  • New car.
  • Passive restraint.
  • Anti-lock brake.
  • Economy car (such as a Honda Civic or Toyota Tercel).
  • Utility (such as certain vehicles for farm use).

Allstate discounts related to the purchase

  • Multiple policy (typically for buying auto insurance plus home, renters, condo, mobile home or manufactured home insurance).
  • The Good Hands People discount (only available to certain groups such as firefighters, police officers and Allstate employees).
  • Allstate Auto/Life discount (for people who also buy an individual life insurance or mortgage term life insurance policy from Allstate).
  • Full pay.
  • Allstate Easy Pay Plan.
  • Early signing.
  • Preferred package (for drivers who insure more than one car and receive their bills electronically).
  • DriveWise.
  • Allstate eSmart.

Biggest discounts on Allstate auto insurance

We reviewed state rate filings made by Allstate to see which discounts were the biggest. While discounts can vary by state and subsidiary, we found the larger percentage price breaks for:

  • Resident students (who are away at school without a car).
  • Buying auto insurance plus homeowners and personal umbrella insurance.
  • Paying in full.
  • Being a homeowner.
  • Buying auto insurance plus a personal umbrella policy and a condo, mobile home or manufactured home policy.

Allstate homeowners insurance customer satisfaction ratings

We also asked Allstate home insurance customers about their satisfaction and whether they would choose Allstate again for their home insurance. Here’s how they rated the company.

Overall ratingPrice satisfaction Customer service satisfaction
4.5 stars 4.5 stars 4.5 stars

Would you choose Allstate home insurance again?

Yes Maybe No
65% 29% 6%

Companies within Allstate

Many insurance companies have several subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. Allstate's subsidiaries include:

  • Allstate Insurance Co.
  • Allstate New Jersey Insurance Co.
  • Allstate F&C Insurance Co.
  • Castle Key Insurance Co.
  • Allstate P&C Insurance Co.
  • Esurance Insurance Co.
  • First Colonial Insurance Co.
  • Allstate Indemnity Co.
  • Allstate Northbrook Indemnity Co.
  • Allstate Vehicle & Property Insurance Co.
  • North Light Specialty Insurance Co.
  • Esurance P&C Insurance Co.
  • Encompass Indemnity Co.
  • Encompass Insurance Co. of NJ
  • Encompass Insurance Co. of America
  • Encompass Home & Auto Insurance Co.
  • Allstate Texas Lloyd's
  • Allstate County Mutual Insurance Co.
  • Esurance Insurance Co. of NJ
  • Encompass P&C Insurance Co. of NJ
  • Allstate North American Insurance Co
  • Castle Key Indemnity Co.
  • Encompass P&C Co.
  • Encompass Insurance Co.
  • Encompass Independent Ins Co.
  • Encompass Insurance Co. of MA
  • Encompass Floridian Insurance Co.
  • Encompass Floridian Indemnity Co.

Source: S&P Global Market Intelligence

Allstate insurance coverage types

Allstate contact information

Headquarters:
2775 Sanders Road, Suite F8
Northbrook, IL 60062
website

Customer service: (877) 810-2920
Claims: 1-800-ALLSTATE (1-800-255-7828)

Methodology for ratings

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of Allstate in March 2018. The survey was not open to the public on EverQuote.com.

Updated Oct. 19, 2018

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