Liberty Mutual Reviews

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Liberty Mutual customer satisfaction ratings for auto insurance

Overall ratingPrice satisfaction Customer service satisfaction
4 stars 4 stars 4 stars

Would you choose Liberty Mutual again for auto insurance?

Yes Maybe No
65% 28% 7%

See mor auto insurance ratings: Best car insurance: Rankings

Liberty Mutual car insurance price comparison

Here's a look at how car insurance premiums compare among Liberty Mutual and other large auto insurers.

Company Monthly premium paid
American Family $115
Travelers $123
State Farm $126
Farmers $131
Nationwide $135
USAA $135
Allstate $136
GEICO $136
Liberty Mutual $144
Progressive $149
Source: Premiums reported by EverQuote users, based on policies with bodily injury liability coverage of 100/300. Rates are based on single vehicles with one driver who has a good driving record with no violations. Premiums for sedans, coupes and hatchbacks were averaged. Premiums are based on expenditures reported between Jan. 1, 2016, and April 1, 2018. Your own rates will be different.

Consumer complaints against Liberty Mutual

Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The number is meant to show the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.

Liberty Mutual complaints

Liberty Mutual customer satisfaction ratings for home insurance

We also asked Liberty Mutual home insurance customers about their satisfaction and whether they would choose Liberty Mutual again for their home insurance. Here’s how they rated the company.

Overall ratingPrice satisfaction Customer service satisfaction
3.5 stars 3.5 stars 3.5 stars

Would you choose Liberty Mutual again for home insurance?

Yes Maybe No
67% 4% 29%

Companies within Liberty Mutual

It's common for insurance groups to have many subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. Liberty Mutual's subsidiaries include:

  • First Liberty Insurance Corp.
  • Wausau Business Insurance Co.
  • Wausau General Insurance Co.
  • Wausau Underwriters Insurance Co.
  • LM Insurance Corp.
  • LM General Insurance Co.
  • LM Property and Casualty Insurance Co.
  • Liberty Surplus Insurance Corp.
  • Liberty Lloyds of Texas Insurance Co.
  • Liberty County Mutual Insurance Co.
  • Liberty Insurance Holdings
  • Liberty Mutual Agency Corp.
  • Indiana Insurance Co.
  • Peerless Insurance Co.
  • Colorado Casualty Insurance Co.
  • Netherlands Insurance Co.
  • America First Insurance Co.
  • Excelsior Insurance Co.
  • Hawkeye-Security Insurance Co.
  • Midwestern Indemnity Co.
  • Mid-American Fire & Casualty Co.
  • Peerless Indemnity Insurance Co.
  • Liberty Northwest Insurance Corp.
  • Oregon Automobile Insurance Co.
  • North Pacific Insurance Co.
  • Golden Eagle Insurance Corp.
  • America First Lloyd's Insurance Co.
  • Safeco Corp.
  • American States Preferred Insurance Co.
  • American Economy Insurance Co.
  • Safeco Insurance Co. of America
  • San Diego Insurance Co.
  • Liberty Insurance Corp.
  • Insurance Co. of Illinois
  • Liberty Mutual Mid-Atlantic Insurance Co.
  • Liberty Insurance Underwriters
  • Montgomery Mutual Insurance Co.
  • Ironshore Inc.
  • LM Personal Insurance Co.

Source: S&P Global Market Intelligence

Liberty Mutual insurance coverage types

Liberty Mutual contact information

Headquarters:
175 Berkeley Street
Boston, MA 02116
website
Customer service: (888) 398-8924
Claims: (844) 339-5299

Methodology for ratings

For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of Liberty Mutual Insurance in March 2018. The survey was not open to the public on EverQuote.com.

Updated July 11, 2018

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