USAA Reviews

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About USAA

USAA caters to the military and does not sell insurance to the general public. To be eligible to buy USAA insurance, you must be on active duty or a former member of the military, their eligible family members, or a cadet or midshipman.

USAA customer satisfaction ratings for auto insurance

Overall ratingPrice satisfaction Customer service satisfaction
5 stars 5 stars 5 stars

Would you choose USAA again for auto insurance?

Yes Maybe No
89% 9% 2%

See ratings for more auto insurance companies: Best car insurance companies

USAA auto insurance price comparison

Here's a look at how car insurance premiums compare among USAA and other large auto insurers.

Company Monthly premium paid
American Family $115
Travelers $123
State Farm $126
Farmers $131
Nationwide $135
USAA $135
Allstate $136
GEICO $136
Liberty Mutual $144
Progressive $149
Source: Premiums reported by EverQuote users, based on policies with bodily injury liability coverage of 100/300. Rates are based on single vehicles with one driver who has a good driving record with no violations. Premiums for sedans, coupes and hatchbacks were averaged. Premiums are based on expenditures reported between Jan. 1, 2016, and April 1, 2018. Your own rates will be different.

Consumer complaints against USAA Insurance

Every state's insurance department handles complaints against insurers that operate in the state. The National Association of Insurance Commissioners collects complaint data and produces a complaint ratio. The number is meant to show the number of complaints relative to a company's size of business. The industry median ratio is 1.00 and lower numbers are better.

USAA complaints

Companies within USAA

Many insurance companies have several subsidiaries. These subsidiaries may not operate in all states and could focus on different types of customers or business. USAA's subsidiaries include:

  • USAA Casualty Insurance Co.
  • Garrison Property and Casualty Insurance Co.
  • USAA County Mutual Insurance Co.
  • USAA General Indemnity Co.
  • USAA Life Insurance Co.
  • USAA Life Insurance Co. of New York

    Source: S&P Global Market Intelligence

    USAA contact information

    Headquarters:
    9800 Fredericksburg Road
    San Antonio, TX 78288
    (210) 498-2211
    website
    Customer service and claims: (800) 531-USAA (800-531-8722)

    Methodology for ratings

    For star ratings and whether customers would choose the company again, EverQuote commissioned a survey of 150 current customers of USAA in March 2018. The survey was not open to the public on EverQuote.com.

    Posted May 18, 2018

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